My Tickets is the section where you can view orders, print tickets or resend mobile tickets.

Sign-in information is sent to the customer's email when they purchase tickets to a tixsa event for the first time.

Sign In To Your Account:

Enter your email address and password.

Click Sign in.

Didn't receive a password for your account? Check the spam folder in your email account. If you still can't find your information, contact our Customer Care team who can help you find your account information.

Order and Ticket Details

The left side of the My Tickets menu shows you a complete list of all of the ticket orders you have placed for events on the tixsa system. You can select individual orders to see each set of purchase info, or you can reprint your tickets.

Within each order, you can also see details for each ticket, including venue information, a link to directions in Google Maps, age restrictions, and price level or section details.

The user profile shows the name, location and email address assigned to your account. You can change these details by clicking Settings.

If someone purchased a ticket for you with their name on it instead of yours — or if your name is not on the ticket for any reason — you should know that any individual will be granted access to the event under another individual’s ticket reservation (i.e. you will be allowed in even if the ticket says your friend's name).

However, the event organiser reserves the right to ask for identification in relation to the tickets, but this should only be necessary if there is a discrepancy with the tickets (e.g., any fraudulent activity) or if the ticket must be picked up at the venue.

If you are going to an event and plan to pick up Print Receipt tickets under someone else's name, we recommend having that person change the name on the tickets in their account. You can change the name on a ticket on your My Tickets account.

No. tixsa does not provide a service for customers to sell their tickets to others.

This message only means that tickets can no longer be purchased online — depending on the event, tickets may still be available at the door or directly from the event's organiser. We recommend contacting the event organiser to determine if tickets are still available.

Please note: This message also means that tickets are no longer available over the phone through our call center.

If you need to change the name on your tickets for any reason (such as gifts, exchanges, etc.), please follow the steps below to edit and reprint your tickets

Sign In To Your Account:

Enter your email address and password.

Click Sign In.

Didn't receive a password for your account? Check the spam folder in your email account. If you still can't find your information, contact our Customer Care team who can help you find your account information.

Order and Ticket Details

The left side of the My Tickets menu shows you a complete list of all of the ticket orders you have placed for events with tixsa.

You can select individual orders to see each set of purchase info, or you can reprint your tickets.

Once you've clicked to view more details about your event, you will see the following options.

To the right of Name on Tickets you will see a Change Name option. This will prompt you to enter the new name you would like on the tickets.

Once you've updated the new name, you may now resend a new receipt to your email address or click Print / View Tickets.

Please keep in mind that the name on our tickets simply reflects the account for which the order was processed under. In most cases, only the main person on the order will not be required to show valid ID when entering (unless there is any suspicious activity).

If you lose your password, just visit the My Tickets page and click Forgot your password?

Enter your email address to receive a link you can follow to create a new password.

For your security, we do not allow customers to change the email address on an account without signing in to the account. If you contact our Customer Care department, however, we can verify your identity and help you set up the correct email address for your account. Contact us on support@tixsa.co.za

My Tickets is the section where you can view orders, print tickets or resend mobile tickets.

Sign-in information is sent to the customer's email when they purchase tickets to a tixsa event for the first time.

Sign In To Your Account:

Enter your email address and password.

Click Sign in.

Didn't receive a password for your account? Check the spam folder in your email account. If you still can't find your information, contact our Customer Care team who can help you find your account information.

Order and Ticket Details

The left side of the My Tickets menu shows you a complete list of all of the ticket orders you have placed for events on the tixsa system. You can select individual orders to see each set of purchase info, or you can reprint your tickets.

Within each order, you can also see details for each ticket, including venue information, a link to directions in Google Maps, age restrictions, and price level or section details.

The user profile shows the name, location and email address assigned to your account. You can change these details by clicking Settings.

If someone purchased a ticket for you with their name on it instead of yours — or if your name is not on the ticket for any reason — you should know that any individual will be granted access to the event under another individual’s ticket reservation (i.e. you will be allowed in even if the ticket says your friend's name).

However, the event organiser reserves the right to ask for identification in relation to the tickets, but this should only be necessary if there is a discrepancy with the tickets (e.g., any fraudulent activity) or if the ticket must be picked up at the venue.

If you are going to an event and plan to pick up Print Receipt tickets under someone else's name, we recommend having that person change the name on the tickets in their account. You can change the name on a ticket on your My Tickets account.

No. tixsa does not provide a service for customers to sell their tickets to others.

This message only means that tickets can no longer be purchased online — depending on the event, tickets may still be available at the door or directly from the event's organiser. We recommend contacting the event organiser to determine if tickets are still available.

Please note: This message also means that tickets are no longer available over the phone through our call center.

If you need to change the name on your tickets for any reason (such as gifts, exchanges, etc.), please follow the steps below to edit and reprint your tickets

Sign In To Your Account:

Enter your email address and password.

Click Sign In.

Didn't receive a password for your account? Check the spam folder in your email account. If you still can't find your information, contact our Customer Care team who can help you find your account information.

Order and Ticket Details

The left side of the My Tickets menu shows you a complete list of all of the ticket orders you have placed for events with tixsa.

You can select individual orders to see each set of purchase info, or you can reprint your tickets.

Once you've clicked to view more details about your event, you will see the following options.

To the right of Name on Tickets you will see a Change Name option. This will prompt you to enter the new name you would like on the tickets.

Once you've updated the new name, you may now resend a new receipt to your email address or click Print / View Tickets.

Please keep in mind that the name on our tickets simply reflects the account for which the order was processed under. In most cases, only the main person on the order will not be required to show valid ID when entering (unless there is any suspicious activity).

If you lose your password, just visit the My Tickets page and click Forgot your password?

Enter your email address to receive a link you can follow to create a new password.

For your security, we do not allow customers to change the email address on an account without signing in to the account. If you contact our Customer Care department, however, we can verify your identity and help you set up the correct email address for your account. Contact us on support@tixsa.co.za

The guest list is a live record of customers to any given event.

• Visit the Event Overview page. Click the Events tab and find your event. Click the title to open the Event Overview.
• Open the guest list for the event. Move your cursor over the Admissions button and select Guest List.
• View your guest list. From this page, you can see all tickets and ticket holders for the event, and access a version of the guest list that is optimized for printing the necessary information.

Online Check-In

On the right, you'll see a complete list of all tickets and ticket holders for the event. Click an individual barcode number to check in a ticket. Once a ticket has been checked in (and greyed / crossed out), you can check that ticket out by clicking it again.

Search For Guests

Use the search bar on the far right to dynamically filter your guest list.

Print Guest List

Click "View Printable Version" to open a version of the guest list that has been optimised for printing. The printed guest list includes all tickets and ticket holders for the event.

ScanFast is our official app that transforms an iPhone, iPad or iPod touch into a ticket scanner.

You can find the link to your event at any time by clicking View Listing on the Event Overview. The event page URL can be edited on Step 3 of the event setup / editing process. Find your event in the admin. Click Edit while on the event's dashboard page. Click Step 3 (Options). Scroll down to the bottom of the Additional Details section. The event's unique URL is indicated in URL Short Name field.

iOS ticket scanning apps can be a user-friendly and affordable substitute for proprietary ticket scanners. Meanwhile, an iPad-friendly box office and compatible ticket printers help you process tickets wherever you do business. Boca printers, janam scanners, USB scanners. Your choice in ticketing software should love them all.

Ticketing systems do not have to rely on expensive proprietary software. Web-based ticketing allows you to access your inventory on your schedule, while managing your events on any computer with Internet access.

Web-based ticketing is often more user-friendly than traditional platforms. Find a solution that maintains a balance of easy setup and navigation with strong functionality. The best ticketing systems are regularly optimized based on feedback from the people who actually use the software.

Over 90% of people trust peer recommendations when shopping online, while only 14% trust direct advertising. Extend your reach, and encourage your fans to talk about you. Reward your customers for spreading the word on Facebook and Twitter.

Don’t drag your customers to an unfamiliar website just to order their tickets. Add the entire checkout process to your own site or Facebook Page, and keep customers engaged with your brand.

For crowds of any capacity, you want to keep lines moving and make sure customers are enthusiastic. Event Operations experts can advise on the best practices for admissions and staff training, while reliable, leased hardware can provide a faster solution for ticket scanning. RFID access may be an ideal approach for major events.

One of the most valuable parts of your customer relationship is your accessibility — especially for support. Keep your ticket buyers happy with full customer service. Depending on the company, customer care may be available through an in-house call center, free of charge.

Nothing beats training from an expert to make the event day much easier. A dedicated Account Manager can provide consultation and answer questions on the fly, while an Event Operations team can provide on-site training and expertise to make your admissions run more smoothly.

For event promoters, getting paid quickly means covering expenses on time and making the most of your event planning. The ticketing company can even leave the finances in your hands by providing direct deposit options or integrating with your merchant account.