Covid19 and your event(s)

We're with you in this challenging time and are doing all we can to improve the circumstances for everyone with the impact of the #coronavirus.

In light of the Government curtailment of gatherings of 100 persons or more, you might be wondering what your options are as an #eventmanager from a ticketing point of view.

Conducting an event of fewer than 100 persons?

• Provide sanitation stations onsite at the event with alcohol-based hand sanitiser, wipes and tissues.
  
• Ask your event venue staff to regularly sanitise all surfaces through the event space.
  
• Ensure your event staff frequently wash their hands with an alcohol-based sanitiser and/or soap & water.
  
• Ask your attendees to adopt a no-handshake rule at the event.
  
• Urge your attendees to stay home if they are feeling unwell or experiencing cold/flu-like symptoms.
  
• Urge your attendees to seek medical care immediately and alert your event staff should they begin to experience cold/flu-like symptoms at the event.
  
• Practice respiratory hygiene (e.g. covering your mouth and nose with a flexed elbow or tissue when coughing or sneezing).
• Maintain social distancing.
  
• Avoid touching their face.

Move your event online

• Platforms such as Google Hangouts, Zoom Video Communications, Crowdcast or GoTo Meeting are fantastic and will allow you to conduct business as usual, allowing your audience to tune in online.

Postpone your event instead of cancelling

• Postpone your event from your TIXSA backend.
• You can either set new dates or postpone indefinitely until you're more certain of the new dates.

Cancel your event if there is no other choice

• You can do this from your TIXSA backend, which will automatically let ticket buyers know about the cancellation.
• You can contact our support desk to issue refunds if that applies with your Ts and Cs: This email address is being protected from spambots. You need JavaScript enabled to view it.