Covid19 and your event(s)

We're with you in this challenging time and are doing all we can to improve the circumstances for everyone with the impact of the #coronavirus.

In light of the Government curtailment of gatherings of 100 persons or more, you might be wondering what your options are as an #eventmanager from a ticketing point of view.


Conducting an event of fewer than 100 persons?

  • Provide sanitation stations onsite at the event with alcohol-based hand sanitiser, wipes and tissues.
  • Ask your event venue staff to regularly sanitise all surfaces through the event space.
  • Ensure your event staff frequently wash their hands with an alcohol-based sanitiser and/or soap & water.
  • Ask your attendees to adopt a no-handshake rule at the event.
  • Urge your attendees to stay home if they are feeling unwell or experiencing cold/flu-like symptoms.
  • Urge your attendees to seek medical care immediately and alert your event staff should they begin to experience cold/flu-like symptoms at the event.
  • Practice respiratory hygiene (e.g. covering your mouth and nose with a flexed elbow or tissue when coughing or sneezing).
  • Maintain social distancing.
  • Avoid touching their face.


Move your event online


Postpone your event instead of cancelling

  • Postpone your event from your TIXSA backend.
  • You can either set new dates or postpone indefinitely until you're more certain of the new dates.


Cancel your event if there is no other choice

  • You can do this from your TIXSA backend, which will automatically let ticket buyers know about the cancellation.
  • You can contact our support desk to issue refunds if that applies with your Ts and Cs: This email address is being protected from spambots. You need JavaScript enabled to view it.